As many of you will know a few weeks ago we launched Clean Contacts, an innovative data hygiene product for customers of Microsoft Dynamics 365. We were therefore excited to read about the new deal between Microsoft and Nuance Communications, which will spearhead next generation customer engagement driven by voice search. The $19.7 billion purchase is the second largest in Microsoft’s history, after its acquisition of networking site LinkedIn in 2016, indicating just how important speech recognition will be. Nuance provides AI expertise and customer engagement solutions across Interactive Voice Response (IVR), virtual assistants, and digital and biometric solutions to companies around the world across all industries. Microsoft believes that this expertise will come together with the breadth and depth [...]