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Data Hygiene and GenAI

By |2024-11-13T10:55:58+00:00November 13th, 2024|

Working in data hygiene, we know a thing or two about the importance of data quality. As more businesses look to harness the power of GenAI, they too are learning that data quality and hygiene are critical to success. AI systems are only as good as the data fed into them, and generative AI (GenAI) is no exception.  BT’s Chief Data & AI Officer, Deepika Adusumilli, recently highlighted that while ideas for GenAI applications are plentiful, turning them into high-impact tools requires rigorous data quality standards. Without clean data, even the best AI strategies struggle—a reminder of the direct mail adage, “rubbish in, rubbish out.” Direct Mail Lessons for GenAI: Data Quality is a Continuous Process The direct mail sector [...]

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How Direct Mail Stands Out Without Overwhelming

By |2024-11-05T18:53:59+00:00November 5th, 2024|

Further to the good news outlined in the Bellwether for the DM sector, a key finding from the latest Direct Mail Consumer Insights Report shows that direct mailers are spot on when it comes to the amount of mail they send.  Consumers today are inundated with brand messages across various channels. Recent research shows the average person is exposed to between 4,000 and 10,000 ads daily! Amid this noise, direct mail holds a unique advantage: it cuts through the clutter without overwhelming recipients. The report reveals that 60% of consumers find the frequency of direct mail communications "just right." Compared to email, digital, and phone marketing, direct mail strikes a balance that resonates well with audiences. It arrives at a [...]

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Data Governance Update: New Data Bill Aims to Shape the Future of the UK Data Landscape

By |2024-10-29T11:02:35+00:00October 29th, 2024|

It’s been a while since we’ve provided an update on data governance and the long awaited DPDI, because since the election there has been little in the way of news. However, last week it was announced that under the new government, DPDI has morphed into the Data Use and Access Bill. Unveiled by the Department for Science, Innovation, and Technology, this bill is positioned to integrate technology and data protection into the economy’s core, fostering economic growth, streamlining public services, and enriching lives. With an expected £10 billion economic boost projected over a decade, the Bill is set to transform how data is used across sectors. The DMA has actively participated in discussions around the Bill, advocating for provisions that [...]

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Navigating Uncertainty with DM

By |2024-10-22T14:01:19+00:00October 22nd, 2024|

The latest IPA Bellwether Report offers a detailed look at the UK marketing landscape in Q3 2024, showing a significant pause in total marketing budgets. With economic uncertainty surrounding the Autumn Budget, many businesses have opted for caution, leading to a net balance of 0.0% between those increasing and decreasing their marketing spend, down from +15.9% in Q2. However, direct marketing continues to shine, outperforming other channels and demonstrating its value in a volatile environment. Direct marketing, including direct mail, saw one of the strongest upward revisions in three quarters, with an increase of +9.7%, up from +8.9% in Q2. This boost underscores the channel's ability to deliver measurable results and maintain customer engagement even when budgets are tight. While [...]

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Totally Mailed It: Marketreach Amplifies Direct Mail’s Enduring Impact

By |2024-10-21T09:19:47+00:00October 21st, 2024|

Marketreach has unveiled a new campaign: "Totally Mailed It which is underscoring the relevance of DM in today’s marketing mix. Whilst it isn't revealing any great secrets, after all we all know direct mail works, it is arming us with fresh ammunition to reinforce that message to our clients. In a world where digital spend dominates, this campaign reminds us why direct mail continues to be a powerhouse in the marketing mix: Tangibility: Physical mail creates lasting impressions, with 33% better recall than digital ads. In a sea of ephemeral content, something you can hold stands out. Personalisation: It's not just about adding a name - it's about relevance. The campaign highlights how tailored messages drive significantly higher engagement rates. [...]

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Why DM is a cocktail party in an envelope

By |2024-10-02T06:37:26+00:00October 2nd, 2024|

In a world where consumers are bombarded by countless messages every day – in fact recent estimates suggest that the average person is exposed to 4,000-10,000 brand communications per day!! So for marketers, cutting through the noise can seem like an impossible task. But there’s a psychological principle that can help your brand stand out: the cocktail party effect. The Cocktail Party Effect: Why It Matters The cocktail party effect refers to our brain’s ability to zero in on relevant information even when surrounded by distractions. In a noisy room, you might not hear every conversation happening around you, but if someone says your name, your attention is instantly captured. The same principle applies to marketing. When a message feels [...]

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The Power of Mail in Consumer Decision Making

By |2024-10-01T08:32:03+00:00October 1st, 2024|

In today's marketing landscape, focusing solely on the first and last touchpoints of the consumer journey is no longer sufficient. According to recent research by Google and The Behavioural Architects, the “messy middle” – the phase between awareness and purchase – plays a critical role in shaping consumer decisions. This chaotic, non-linear phase often involves complex decision-making processes filled with obstacles, such as evaluating numerous choices, comparing options, and validating decisions. The research finds that increasingly marketers are beginning to recognise the importance of guiding consumers through this messy middle to ensure they move toward a purchase. And of interest to all our clients, direct mail, which is often seen as a closing mechanism for direct sales, is proving to [...]

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Mail Volumes Surge again in Q2 2024!

By |2024-09-17T08:10:25+00:00September 17th, 2024|

The latest data from JICMAIL's Q2 2024 release paints a bright picture for direct mail once again, with a significant increase in both mail volumes and consumer engagement. Mail volumes experienced a 12% rise compared to the previous year. Political parties preparing for the General Election contributed 10% of this overall volume, representing a massive year-on-year increase of over 343%. But political mail was not the sole contributor to this growth. Sectors like retail and travel also capitalised on the mail channel, further reflecting the broad-based recovery and confidence within the industry. Alongside volume growth, consumers responded positively, with mail engagement metrics improving across the board. Direct Mail, Door Drops, Business Mail, and Partially Addressed Mail all saw increases in [...]

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Effective audience targeting and direct mail

By |2024-09-01T08:47:56+00:00September 1st, 2024|

According to the 2024 Direct Mail Benchmarking Report, effective audience targeting is now the top advantage of direct mail, a significant leap from its fourth-place ranking in 2023. The study suggests that this change highlights the increasing reliance on direct mail by both B2B and B2C marketers for prospecting and reaching potential customers. Direct mail's ability to utilise offline data is proving invaluable in delivering high-potential audiences. By leveraging high-quality permission data sources, marketers can build predictive models that target prospects resembling their best customers. This precision allows for the creation of hyper-targeted campaigns that often yield higher returns on investment compared to many digital channels. Moreover, direct mail's audience reach isn't confined to the physical world. By integrating offline [...]

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Ensuring Data Accuracy in the Age of AI: A Lesson from AI-Generated Mistakes from across the Pond

By |2024-08-07T09:55:32+00:00August 7th, 2024|

In recent months, significant incidents have highlighted the pitfalls of AI when it comes to maintaining data accuracy in public records. These events serve as a crucial reminder of the importance of data hygiene, particularly for organisations that rely on precise data processing. The Incident: Pregnant Woman Wrongly Accused One notable incident involved a pregnant woman in Detroit who was falsely arrested based on AI-generated evidence. Porcha Woodruff, eight months pregnant at the time, was wrongly identified by an AI system as a suspect in a carjacking case. This led to her wrongful arrest and detention for 11 hours, causing her significant emotional distress and physical complications leading to hospitalisation. This case is part of a broader pattern, with several [...]

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